This module teaches participants the standards in the service as well as the impact that the service has on customers. Participants will learn how to create a unique image for the company and how to focus on customer needs.
At the end of this training participants will be able to:
- Distinguish bad, good, and excellent customer service;
- Learn the basics of Customer Service;
- Understand the benefits of excellent customer service;
- Use techniques to manage customer controversy;
- Implement techniques to provide excellent service.