Customer Service on Sale

This module teaches participants the standards in the service as well as the impact that the service has on customers. Participants will learn how to create a unique image for the company and how to focus on customer needs.

At the end of this training participants will be able to:

  • Distinguish bad, good, and excellent customer service;
  • Learn the basics of Customer Service;
  • Understand the benefits of excellent customer service;
  • Use techniques to manage customer controversy;
  • Implement techniques to provide excellent service.

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